Welcome to SONS Chevrolet

Took my brand new 2026 Denali with 18,000 miles in for an oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on the lift, I showed them the leak by pointing it out and the service manager denied that it was a leak and stated multiple things what it was from and stated it was never on the lift. Road grim, protective undercoating, and tire shine. I then proceeded to bust all those theories and he still denied that the black oily, sticky, gunky residue all over the underside of my car was some type of oil. I then took my car to Riverside GMC and they knew exactly what it was and had it diagnosed the next day.

I REALLY ENJOY THE SERV DEPT AND EVERYTHING THE FACILITY HAS TO OFFER. RECOMMEND 10 OUTTA 10.

Becky did a great job of explaining the service on my truck got it in and out fast .

SONS Chevrolet always provides the best experience. Jonathan in service is always helpful and considerate.

I always service my vehicle with sons and using gm points is nice, as well as courtesy wash

Great service department in my opinion, recommend going here for you service needs, works with cust

Absolute best service advisors I have delt with, highly recommend to anyone looking for great service!

I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I sent a message to John. Soon after I received a call from Roger the service manager. He told me that he was sending a rollback to pick the Escalade up. I was 50 minutes away from the dealership. In approximately 90 minutes the rollback had arrived and they took the car back to the Sons Service Center. The next business day I talked with Roger and he told me, Brandon, their service specialist had isolated the problem to a faulty fuel injector coil. The coil was not igniting the fuel in that cylinder and hence the engine was sputtering and lost power. The unburnt fuel was being passed on to the catalytic converter and that caused the burning smell. Later, I also learned from the service report that the Brandon had went above and beyond the call of duty, removing the valve cover and inspecting the valve lifters for possible malfunction. Roger told me that they had driven the car around twice to make sure that the car was working properly. He then said he would deliver the car to my house (I live about 1 hour from the dealership) both giving the car a final test and saving me from traveling to the dealership. Within approximately 90 minutes, the car was delivered to my house. I highly recommend Sons Cadillac for their outstanding service after the sale. I was impressed by the level of the technical expertise in their dealership. They were able to quickly diagnose and repair a difficult, intermittently occurring failure. Thanks to all for service with a smile after the purchase. Ten thumbs up to all involved.

Bryan Harris was the worst salesman. My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citizen just to make a sale. We had an issue when we test drove the vehicle, time to pick it up after purchased and to get an extra set of keys. Bryan was very aggressive, not attentive, didn't know the correct info on the GMC Terrain. Just bad customer service

Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to financing about adding another key and fob to the loan. While it's only "$200" they openly admitted to not knowing where the items were. When we went today to get the plate for the truck, we asked again. We are incredibly grateful that they were able to take the master key to take the locking lug nuts off and put normal lug nuts on, but we have YET to solve the missing key issue.

From the moment I walked in, the team made me feel welcomed and valued, with friendly, no-pressure guidance through the car-buying process. Their selection of vehicles was impressive, and they were dedicated to helping me find the perfect fit at the best price. The commitment to quality and service here is truly unmatched. If you're looking for a dealership that genuinely cares, I highly recommend SONS Chevrolet Cadillac!

Everyone is always so helpful and professional when I go to SONS. They have taken care of me in Sales and Service!

Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out at 63k miles and 2. I told her "no, that's how many miles were on it when I bought it." Never got a real answer. I also told her I did not need an oil change or tires rotated as I literally just bought new tires the week prior, had them mounted, balanced, and alignment completed. Oil still had 65% life left and I do those things myself. YET, I am still being charged for tire rotation and oil change. In regards to my tailgate not working. They are charging me over $300 for a tailgate actuator, when the one that is in there works just fine...how do I know that...because I bought it and replaced the factory one that wasn't working previously. I told the service rep, I have checked all the relays, fuses, connections, and actuator and that it has to be something in the computer. I am mechanically inclined, have my own shop, and feel I am being taken advantage of. I can't believe they are trying to pull this crap. The most infuriating thing is the extreme lack of communication. Dropped my truck off at 9a.m. and I had to call back at 5p.m. just to get an update. I went back up there at 5p.m. to get stuff out of my truck and it was just sitting in a parking lot behind the shop like it hasn't even been touched. I mean what did it do for 7 hours? Now my truck has been there almost a week, still with no update, no offer for a loaner vehicle, nothing. I shouldn't be the one calling or going up there to get updates.

I went in and let them know what was most important in my purchase. The Manager's worked hard to get me what I needed. They were very honest and upfront with me. I will definitely go to SONS for all my buying, servicing, and body shop needs.