Customer Testimonials

Took my brand new 2026 Denali with 18,000 miles in for an oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on the lift, I showed them the leak by pointing it out and the service manager denied that it was a leak and stated multiple things what it was from and stated it was never on the lift. Road grim, protective undercoating, and tire shine. I then proceeded to bust all those theories and he still denied that the black ... Read More

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DealerRater - Apr 29, 2026

Took my brand new 2026 Denali with 18,000 miles in for an oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on the lift, I showed them the leak by pointing it out and the service manager denied that it was a leak and stated multiple things what it was from and stated it was never on the lift. Road grim, protective undercoating, and tire shine. I then proceeded to bust all those theories and he still denied that the black oily, sticky, gunky residue all over the underside of my car was some type of oil. I then took my car to Riverside GMC and they knew exactly what it was and had it diagnosed the next day.

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I REALLY ENJOY THE SERV DEPT AND EVERYTHING THE FACILITY HAS TO OFFER. RECOMMEND 10 OUTTA 10.

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Becky did a great job of explaining the service on my truck got it in and out fast .

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SONS Chevrolet always provides the best experience. Jonathan in service is always helpful and considerate.

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I always service my vehicle with sons and using gm points is nice, as well as courtesy wash

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Great service department in my opinion, recommend going here for you service needs, works with cust

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Absolute best service advisors I have delt with, highly recommend to anyone looking for great service!

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I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I ... Read More

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DealerRater - Jul 30, 2025

I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I sent a message to John. Soon after I received a call from Roger the service manager. He told me that he was sending a rollback to pick the Escalade up. I was 50 minutes away from the dealership. In approximately 90 minutes the rollback had arrived and they took the car back to the Sons Service Center. The next business day I talked with Roger and he told me, Brandon, their service specialist had isolated the problem to a faulty fuel injector coil. The coil was not igniting the fuel in that cylinder and hence the engine was sputtering and lost power. The unburnt fuel was being passed on to the catalytic converter and that caused the burning smell. Later, I also learned from the service report that the Brandon had went above and beyond the call of duty, removing the valve cover and inspecting the valve lifters for possible malfunction. Roger told me that they had driven the car around twice to make sure that the car was working properly. He then said he would deliver the car to my house (I live about 1 hour from the dealership) both giving the car a final test and saving me from traveling to the dealership. Within approximately 90 minutes, the car was delivered to my house. I highly recommend Sons Cadillac for their outstanding service after the sale. I was impressed by the level of the technical expertise in their dealership. They were able to quickly diagnose and repair a difficult, intermittently occurring failure. Thanks to all for service with a smile after the purchase. Ten thumbs up to all involved.

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Bryan Harris was the worst salesman. My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citizen just to make a sale. We had an issue when we test drove the vehicle, time to pick it up after purchased and to get an extra set of keys. Bryan was very aggressive, not attentive, didn't know the correct info on the GMC Terrain. Just bad customer service

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Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

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While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to ... Read More

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DealerRater - Nov 29, 2024

While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to financing about adding another key and fob to the loan. While it's only "$200" they openly admitted to not knowing where the items were. When we went today to get the plate for the truck, we asked again. We are incredibly grateful that they were able to take the master key to take the locking lug nuts off and put normal lug nuts on, but we have YET to solve the missing key issue.

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From the moment I walked in, the team made me feel welcomed and valued, with friendly, no-pressure guidance through the car-buying process. Their selection of vehicles was impressive, and they were dedicated to helping me find the perfect fit at the best price. The commitment to quality and service here is truly unmatched. If you're looking for a dealership that genuinely cares, I highly recommend SONS Chevrolet Cadillac!

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Everyone is always so helpful and professional when I go to SONS. They have taken care of me in Sales and Service!

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Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out ... Read More

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DealerRater - May 28, 2024

Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out at 63k miles and 2. I told her "no, that's how many miles were on it when I bought it." Never got a real answer. I also told her I did not need an oil change or tires rotated as I literally just bought new tires the week prior, had them mounted, balanced, and alignment completed. Oil still had 65% life left and I do those things myself. YET, I am still being charged for tire rotation and oil change. In regards to my tailgate not working. They are charging me over $300 for a tailgate actuator, when the one that is in there works just fine...how do I know that...because I bought it and replaced the factory one that wasn't working previously. I told the service rep, I have checked all the relays, fuses, connections, and actuator and that it has to be something in the computer. I am mechanically inclined, have my own shop, and feel I am being taken advantage of. I can't believe they are trying to pull this crap. The most infuriating thing is the extreme lack of communication. Dropped my truck off at 9a.m. and I had to call back at 5p.m. just to get an update. I went back up there at 5p.m. to get stuff out of my truck and it was just sitting in a parking lot behind the shop like it hasn't even been touched. I mean what did it do for 7 hours? Now my truck has been there almost a week, still with no update, no offer for a loaner vehicle, nothing. I shouldn't be the one calling or going up there to get updates.

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I went in and let them know what was most important in my purchase. The Manager's worked hard to get me what I needed. They were very honest and upfront with me. I will definitely go to SONS for all my buying, servicing, and body shop needs.

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This place should be called Clown Show Cadillac. In 30yrs of buying cars, this is the most unmotivated and unprofessional sales team I have dealt with. The communication is poor and the left hand doesn't know what the right hand is doing. This place is not serious about selling cars. Beware on the SONS Advantage. When you read this dealers website, they claim to not charge any unnecessary fees. Every sale includes the SONS Advantage at an additional $676, whether you want it or not. It is an option that is not available from Cadillac which makes it an unnecessary ... Read More

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DealerRater - Apr 28, 2024

This place should be called Clown Show Cadillac. In 30yrs of buying cars, this is the most unmotivated and unprofessional sales team I have dealt with. The communication is poor and the left hand doesn't know what the right hand is doing. This place is not serious about selling cars. Beware on the SONS Advantage. When you read this dealers website, they claim to not charge any unnecessary fees. Every sale includes the SONS Advantage at an additional $676, whether you want it or not. It is an option that is not available from Cadillac which makes it an unnecessary fee added by the dealership to increase profit margin. Not to mention their Doc fee is almost double than Atlanta dealerships. The sales team lacks motivation and does not communicate well or in a timely manner. The first sales person I dealt with tried to tell me I had to trade in with them and finance through them in order to get the discount (I have it in writing). After 48hrs of no response from her, I got salesman #2. I sent him my trade in pictures and info and he never responded (until 10 days later asking if I was still interested). While waiting for a response from #2, this place passes me off to the #3 man, the sales manager, and this time I go 72hrs without a response - he is the manager! After several unreturned phone calls and emails, I finally speak to the general manager 11 days after initial contact. His stance was that even though SONS claims to not charge unnecessary fees, the SONS Advantage was necessary and would not lower the cost of the vehicle or add something to the sale to compensate for it (tinted windows like what is pictured on the Cadillac website for this vehicle). It blows my mind that this dealership is willing to keep paying the per diem for a car that is not selling rather than cut their ridiculous doc fee or SONS Advantage fee and move it off the lot - that's $1400 of dealer fluff added to the bill between those 2 fees. All I asked for was $500 tinted windows. Their 10% discount quickly dwindled once you started tacking on the erroneous fees. SONS Advantage was the deal breaker

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Bryant was very friendly and knowledgeable. When I explained what I was looking for, he did a quick inventory search and found the perfect vehicle.

It's a pleasure to have your vehicle serviced and the tech's are honest with you an the service you receive is 5 stars consistently! Thank you Son's Chevrolet!!!

Everything went smoothly, timely, and professionally. I really appreciated the welcoming demeanor of my service rep and the timely service of the service technicians.

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I'... Read More

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DealerRater - Jan 27, 2024

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I've always purchased new cars and I've owned 6 so far. This was my very first American car. The previous 5 have been 2 Toyotas, 2 Hondas, and 1 Acura. So, the car was delivered to me on December 30th of 2023. Upon inspecting it, I found 2 scratches (1 was over 3 inches). We called the dealership and Keith told me they would have it fixed. I know, I should have gotten something in writing. My defense is that the entire process so far was seamless, and Keith came across so trustworthy, that I felt I could trust him. Feel free to call me stupid, like my co-workers! I want to warn people not do business with these dishonest people. They have managed to ruin the joy of the purchase. I will be warning people on every site that I can leave a review on this dealership. This will by my 1st of many reviews. If I can save 1 person from their dishonesty, then I will chuck this down as lesson learn.

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Mine is not an easy truck to service. I appreciate the extra steps required to get the job DONE!

Great experience!!! Bryant, the saleman, was super. When it's time to buy again, i'll be heading to Sons Chevrolet.

Not sure where to start. I saw the car online, clicked on the “is this available”, left my number and email. Immediately received a text and a call. I was excited it was available. I live about an hour and 45 min away. Arrived the next day and began the ownership process. Richard met me right away and it was smooth sailing. He assigned Keith to accomplish the sale and he was awesome. Then Brian walked me through the my Chevy app and we were done. While this is a brief synopsis of the events it does not include all the ... Read More

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Google - Jan 24, 2024

Not sure where to start. I saw the car online, clicked on the “is this available”, left my number and email. Immediately received a text and a call. I was excited it was available. I live about an hour and 45 min away. Arrived the next day and began the ownership process. Richard met me right away and it was smooth sailing. He assigned Keith to accomplish the sale and he was awesome. Then Brian walked me through the my Chevy app and we were done. While this is a brief synopsis of the events it does not include all the details and the professionalism each employee gave me. I’ve have never been called Mr Logan so many times in one sitting. Top notch staff at Sons. I will do future business with you.

Michael Sparks was the service person that helped me with the warranty repair of my AC on my Camaro. He was easy to work with and kept me up to date on every step of the way. He went above and beyond what I would expect from getting a warranty repair fixed. It changed my opinion on dealing with a dealership for a warranty repair. It was easy and quick, thanks to him. He definitely deserves a raise.

I took my 2012 Avalanche in for an oil change and an estimate on some upcoming maintenance. My truck was finished in about an hour. It was a positive experience.

All of the stuff, especially Becky… Extremely helpful, very knowledgeable and pleasant to work with. I always have a great experience.

Bryant approached us and was very helpful with finding the right option. He really tried helping me get the exact vehicle I wanted but it would have taken longer than I wanted to wait so he found the next best option that was suitable for me and I absolutely love my new Silverado!

Very helpful, patient, Keir Sutton (salesperson) was great and made sure I found exactly what I wanted, and worked with me to not just jump into something.

Keir Sutton and Clay Green were great to work with! Great buying experience and definitely recommended!!

Best & easiest car buying experience ever.

John is very helpful and understanding of clients’ needs, cares for clients.

Excellent buying experience.Chris Williams the sales consultant was excellent.Demonstrated all features and made sure I understood use of them I . Highly recommend Chris .

Service representatives were courteous and professional at checking, patiently explained what services were needed. They kept me informed about the status of my service. At checkout, they reviewed the services completed and the next scheduled services recommended for my next service

Excellent serivce!

Service was good and the customer service was good. Unfortunately, I will not be using the shuttle service again. First driver got too distracted talking and missed a turn and stop sign, and the second driver almost got in an accident.

Keith Caver was impeccable. Standup salesman. He was patient, diligent, and communicated extremely well. The team was able to enlighten me of all the features from a distance via FaceTime. I have already started recommending Keith and Sons Chevrolet for all used, new, and trade-in accommodations.

Quick and easy

Treated professionally

Good customer service

I purchased my GMC truck from Sons Chevrolet and I am very satisfied with the quality of service I received. The staff in the service department are excellent. The time it took to have my truck serviced and price was outstanding. I appreciate the military discount they offered.

Mrs Rebekah at services was very helpful with my recent service here. She answered all my questions and kept me updated on vehicle status throughout the day. She called about another issue spotted on my vehicle and informed me of all options before having to decide. Overall great service!

Michael was tremendous in customer service and gave fast accurate answers.

Kraig mcArhen was a great salesman to work with. The entire staff at Sons Chevrolet made the process awesome and painless. I live in Birmingham Al and chose to drive the 2 1/2 hours for our purchase of a new Tahoe. Thanks for great customer service!

Honest and quick sale with no pressure. Sons Chevrolet and their staff have outstanding professionalism and courtesy for the customer and bend over backwards to help get the most out of your purchase.

My experience on this day was excellent from service to used vehicle purchase.

Mr. Steve was very kind and professional. The service was excellent and I did not have to wait long. They explained in detail the issue with my vehicle and I was very satisfied as a first-time customer.

Friendly staff and I was kept informed on the status of the work on my vehicle.

Great customer service!!!

Excellent experience purchasing a pre-owned SUV from Sons in Columbus. Keith C is a true sales professional who is not just knowledgeable, but caring and responsive to your specific needs. The entire staff we encountered from Sheila at the front, Keith, Mike and GW made our purchase experience worth the 150 mile round trip. I will be contacting Keith C at Sons for my next vehicle purchase and encouraging my family and friends to do the same for their next vehicle.

Byron went out of his way to sell me a truck that I actually wanted instead of trying to suggest any truck for a sale, good guy and great sales person.

The purchase of my truck was really pain less. Mr. Keith made it happen

Friendly on point an very professional

Go see Keith for your next vehicle purchase. Keith Caver & Clay Green are the absolute best! They go above & beyond to take care of the customer. We purchased 2 vehicles today & couldn’t be happier. Chevy is very lucky to have Keith & Clay as employees.

Best experience I’ve ever had at a car dealership. I own a concrete and asphalt company, and purchase equipment and vehicles often. With your team at Sons Chevrolet, I’ve never experienced this level of professionalism. I left feeling as if I came out on top. Thank you so much for everything.

My advisor, John, was awesome he kept me informed the whole time and it shows that he loves what he does and cares for his customers. I will be back and search for him to help with my car and tell everyone to see him at Son's chevy.

The three men that helped us was and is special to me. They gave me the day the car would be fixed and the approx.. time it would be ready. This was my first time coming to this location. I want to tell everyone the great service I received.

Great service done in timely manner

Michael explained the services preform and recommended services in great detail. I knew I was in a professional environment and my car was in good hands!

Service could be a little faster. Other than that it was good.

Outstanding service

Everyone is wonderful!

Came in for oil change and service I received came with tire rotation fluid top off and routine inspection to see if everything was working as it should. I got in the car after service and first thing I checked was my tire pressure and my tires did not receive a fill up. So I went back in the store and asked my service advisor why didn’t I get the air/nitro in my tires. If this wasn’t done makes me think my tires wasn’t rotated either. Just makes me second guess coming to the dealership for ... Read More

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Google - Nov 15, 2023

Came in for oil change and service I received came with tire rotation fluid top off and routine inspection to see if everything was working as it should. I got in the car after service and first thing I checked was my tire pressure and my tires did not receive a fill up. So I went back in the store and asked my service advisor why didn’t I get the air/nitro in my tires. If this wasn’t done makes me think my tires wasn’t rotated either. Just makes me second guess coming to the dealership for service. No one was rude but I just feel like I didn’t get what I paid for.

Every person I met was friendly. The service department was attentive. Darren White my sales associate was very professional and knowledgeable. Call Darren White at Sons Chevrolet if you need a vehicle!

Great service

Great Service and very quick.

John helped me out with my car issue from my first phone call to me leaving with my keys in my hand and my car running right. I appreciate his genuine kindness and understanding in explaining the process so that I completely understood the steps and what is being fixed. I hope I don’t have any car issues in the future, but if I do I’ll know where to go and I’ll ask for John!

We recently purchased a certified truck from Sons Chevrolet. Our saleperson Byron Caruso and the Sons Chevrolet team made the entire sale very easy with no stress. We agreed on a price and the next day we arrived to sign the sales agreement and finance papers, Byron had all the paper work together and ready to sign. We appreciate Byrons professionalism and calm demeanor helping to make the entire sale experence very pleasant.

EXCELLENT

Kraig was very professional with no pushiness at all, as well as all other staff. It was a very pleasant car buying experience. We will recommend Son's Chevrolet and Kraig to anyone in the market for a new car.

David Bass in service was a great help and very professional keeping me up to speed on my repairs

Always a great experience from the second you walk into the door!!

Very professional and really worked on bringing down the price

Great

Michael Sparks was the advisor I selected. He always goes above and beyond to ensure the highest quality for every service. I feel confident every time I bring my vehicles here and see Michael around.

Was treated with respect and courtesy. Like I was a real person and not "just a number"

Everyone was friendly and nice. Some employees that was just walking by the customer lounge was nice enough to speak when they didn't have to. That means a lot.

Always enjoy bringing my car in. Everyone is friendly and very helpful.

David Bass was hands down the BEST! He kept me informed every step of the way!!!!

Prompt service, honest communication.

When I contacted Sons with an inquiry about a specific vehicle the response from my salesman was immediate. My salesman was personable and took time to become familiar with my interest and budget. Within 30 minutes he calculated a bottom line figure and scheduled a pick up/delivery. Once I arrived, the facility was warm and inviting from the front door greeters to the financial manager. Thank you for everything you do to make the stressful car buying process a piece of cake. The 197 miles traveled was worth it.

Very courteous, friendly service; quick in and out to accommodate my schedule. Good team. Thanks for taking care of my C8!

We visited SONS Chevrolet Cadillac in search of a used vehicle and had intentions of making a purchase today. However, during negotiations, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could leave. During his 30 second rant, he never introduce himself nor did he even give us a chance to speak. He mentioned how long the vehicle had been on the lot and advised us to continue our search. Whereas, we could have settled and made the purchase but because the vehicle was used, we would have been ... Read More

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DealerRater - Oct 17, 2023

We visited SONS Chevrolet Cadillac in search of a used vehicle and had intentions of making a purchase today. However, during negotiations, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could leave. During his 30 second rant, he never introduce himself nor did he even give us a chance to speak. He mentioned how long the vehicle had been on the lot and advised us to continue our search. Whereas, we could have settled and made the purchase but because the vehicle was used, we would have been out of an additional $2k-$3k getting the paint redone. If I am making a purchase, I want to make sure I have made that clear with my negotiations. Byron the salesman was wonderful. He took the time to answer any question we had and was very knowledgeable. I will not spend my money where I am treated as if I am no one point blank! The unknown sales manager made that very clear.

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I feel as though the technician that looked at my vehicle was slightly incompetent. It was brought in to see about 2 seatbelts being replaced from being frayed by an animal. The tech said they only noticed 1 seatbelt needing replaced when the second clearly cannot even be used because it’s caught on the frayed part and won’t retract back in. Then being told we only needed 1 replaced not 2, which is not true still having to pay for my vehicle to be looked at. Just seemed a bit unprofessional and all about money to me.

Chris Williams is an outstanding salesman and made our experience excellent!!!! Promote him immediately!!! I will definitely recommend him and Sons to all folks I know looking for a car

Service was completed in a reasonable time. Nice People to work with.

We had forgotten that we had comprehensive coverage for repair bills on our vehicle. The insurer did not provide documents. However Mr. John Thompson of Sons Chevrolet helped us track down the information and arranged for a refund of the bill. We are thankful that he went out of his way to help us.

Just want to say they really have great prices and not just that but great staff and want to thank Byron Caruso a sales consultant for everything he has done for what a great person your awesome

I love the pick up and drop off service

Friendly and great service

We had a phenomenal experience working with Tim! If I could give more stars I would. Stayed past closing to help us find the best deal on our new Chevy Silverado 1500. Would highly recommend anyone to this location

Attempted to tow in a used 2005 Deville for repair, and were told spare parts were a problem.

Outstanding service, friendly, professional and to the point.