Customer Testimonials

Took my brand new 2026 Denali with 18,000 miles in for an oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on the lift, I showed them the leak by pointing it out and the service manager denied that it was a leak and stated multiple things what it was from and stated it was never on the lift. Road grim, protective undercoating, and tire shine. I then proceeded to bust all those theories and he still denied that the black ... Read More

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DealerRater - Apr 29, 2026

Took my brand new 2026 Denali with 18,000 miles in for an oily residual all over the struct tower and frame. They stated they had the car on the lift and found no leak. I went down there, the car was not on the lift, I showed them the leak by pointing it out and the service manager denied that it was a leak and stated multiple things what it was from and stated it was never on the lift. Road grim, protective undercoating, and tire shine. I then proceeded to bust all those theories and he still denied that the black oily, sticky, gunky residue all over the underside of my car was some type of oil. I then took my car to Riverside GMC and they knew exactly what it was and had it diagnosed the next day.

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I REALLY ENJOY THE SERV DEPT AND EVERYTHING THE FACILITY HAS TO OFFER. RECOMMEND 10 OUTTA 10.

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Becky did a great job of explaining the service on my truck got it in and out fast .

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SONS Chevrolet always provides the best experience. Jonathan in service is always helpful and considerate.

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I always service my vehicle with sons and using gm points is nice, as well as courtesy wash

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Great service department in my opinion, recommend going here for you service needs, works with cust

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Absolute best service advisors I have delt with, highly recommend to anyone looking for great service!

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I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I ... Read More

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DealerRater - Jul 30, 2025

I purchased a new Cadillac Escalade from Chris and John at Sons Cadillac. Early in the life of the car, the dreaded engine light came on, followed by a loss of power, jerking motion and then a warning that stabilitrak had shut down. The car began to fill with the acrid smell of something burning, much like burning brakes. I was hungry and went into a fast food restaurant to eat, letting the car cool down for about 30 minutes. I came back out and everything seemed to work normally, but after traveling another 5 miles, the same thing happened again. I sent a message to John. Soon after I received a call from Roger the service manager. He told me that he was sending a rollback to pick the Escalade up. I was 50 minutes away from the dealership. In approximately 90 minutes the rollback had arrived and they took the car back to the Sons Service Center. The next business day I talked with Roger and he told me, Brandon, their service specialist had isolated the problem to a faulty fuel injector coil. The coil was not igniting the fuel in that cylinder and hence the engine was sputtering and lost power. The unburnt fuel was being passed on to the catalytic converter and that caused the burning smell. Later, I also learned from the service report that the Brandon had went above and beyond the call of duty, removing the valve cover and inspecting the valve lifters for possible malfunction. Roger told me that they had driven the car around twice to make sure that the car was working properly. He then said he would deliver the car to my house (I live about 1 hour from the dealership) both giving the car a final test and saving me from traveling to the dealership. Within approximately 90 minutes, the car was delivered to my house. I highly recommend Sons Cadillac for their outstanding service after the sale. I was impressed by the level of the technical expertise in their dealership. They were able to quickly diagnose and repair a difficult, intermittently occurring failure. Thanks to all for service with a smile after the purchase. Ten thumbs up to all involved.

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Bryan Harris was the worst salesman. My husband wanted to surprise me with a vehicle for Mother's Day. To make a long story short he mislead my husband who is a veteran and senior citizen just to make a sale. We had an issue when we test drove the vehicle, time to pick it up after purchased and to get an extra set of keys. Bryan was very aggressive, not attentive, didn't know the correct info on the GMC Terrain. Just bad customer service

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Kraig and the Team at SONS Chevy-Cadillac are easy to do business with. No pressure, everything is upfront and straightforward. Nobody could come close to beating their price! This is my second new Chevy purchased from Kraig Mcahren.

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While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to ... Read More

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DealerRater - Nov 29, 2024

While we are super grateful for the truck, it was mentioned at time of sale that there was another set of keys and the lock nug key. Our sales rep was called weekly about the update of these two items that we were originally told were shipped down from the previous owners. As the time went on, two sales reps and the person who receives the keys (from what we were told) had no idea where these items were. When we bought the truck on the 1st of November, the loan had already been finalized before we finished talking to financing about adding another key and fob to the loan. While it's only "$200" they openly admitted to not knowing where the items were. When we went today to get the plate for the truck, we asked again. We are incredibly grateful that they were able to take the master key to take the locking lug nuts off and put normal lug nuts on, but we have YET to solve the missing key issue.

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From the moment I walked in, the team made me feel welcomed and valued, with friendly, no-pressure guidance through the car-buying process. Their selection of vehicles was impressive, and they were dedicated to helping me find the perfect fit at the best price. The commitment to quality and service here is truly unmatched. If you're looking for a dealership that genuinely cares, I highly recommend SONS Chevrolet Cadillac!

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Everyone is always so helpful and professional when I go to SONS. They have taken care of me in Sales and Service!

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Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out ... Read More

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DealerRater - May 28, 2024

Dropped my truck off almost a week ago to get its 90k-100k service. I knew the transmission was acting funny and tailgate not working properly and wanted those checked out as well. I have only had the truck for a year, its a 2019 and only had 63k miles on it when I purchased it. I told the service rep, I'm pretty sure its still under warranty because I bought one when I bought the truck. She told me no, the warranty went out at 63k miles. 1. that doesn't make any sense, never seen a warranty go out at 63k miles and 2. I told her "no, that's how many miles were on it when I bought it." Never got a real answer. I also told her I did not need an oil change or tires rotated as I literally just bought new tires the week prior, had them mounted, balanced, and alignment completed. Oil still had 65% life left and I do those things myself. YET, I am still being charged for tire rotation and oil change. In regards to my tailgate not working. They are charging me over $300 for a tailgate actuator, when the one that is in there works just fine...how do I know that...because I bought it and replaced the factory one that wasn't working previously. I told the service rep, I have checked all the relays, fuses, connections, and actuator and that it has to be something in the computer. I am mechanically inclined, have my own shop, and feel I am being taken advantage of. I can't believe they are trying to pull this crap. The most infuriating thing is the extreme lack of communication. Dropped my truck off at 9a.m. and I had to call back at 5p.m. just to get an update. I went back up there at 5p.m. to get stuff out of my truck and it was just sitting in a parking lot behind the shop like it hasn't even been touched. I mean what did it do for 7 hours? Now my truck has been there almost a week, still with no update, no offer for a loaner vehicle, nothing. I shouldn't be the one calling or going up there to get updates.

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I went in and let them know what was most important in my purchase. The Manager's worked hard to get me what I needed. They were very honest and upfront with me. I will definitely go to SONS for all my buying, servicing, and body shop needs.

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This place should be called Clown Show Cadillac. In 30yrs of buying cars, this is the most unmotivated and unprofessional sales team I have dealt with. The communication is poor and the left hand doesn't know what the right hand is doing. This place is not serious about selling cars. Beware on the SONS Advantage. When you read this dealers website, they claim to not charge any unnecessary fees. Every sale includes the SONS Advantage at an additional $676, whether you want it or not. It is an option that is not available from Cadillac which makes it an unnecessary ... Read More

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DealerRater - Apr 28, 2024

This place should be called Clown Show Cadillac. In 30yrs of buying cars, this is the most unmotivated and unprofessional sales team I have dealt with. The communication is poor and the left hand doesn't know what the right hand is doing. This place is not serious about selling cars. Beware on the SONS Advantage. When you read this dealers website, they claim to not charge any unnecessary fees. Every sale includes the SONS Advantage at an additional $676, whether you want it or not. It is an option that is not available from Cadillac which makes it an unnecessary fee added by the dealership to increase profit margin. Not to mention their Doc fee is almost double than Atlanta dealerships. The sales team lacks motivation and does not communicate well or in a timely manner. The first sales person I dealt with tried to tell me I had to trade in with them and finance through them in order to get the discount (I have it in writing). After 48hrs of no response from her, I got salesman #2. I sent him my trade in pictures and info and he never responded (until 10 days later asking if I was still interested). While waiting for a response from #2, this place passes me off to the #3 man, the sales manager, and this time I go 72hrs without a response - he is the manager! After several unreturned phone calls and emails, I finally speak to the general manager 11 days after initial contact. His stance was that even though SONS claims to not charge unnecessary fees, the SONS Advantage was necessary and would not lower the cost of the vehicle or add something to the sale to compensate for it (tinted windows like what is pictured on the Cadillac website for this vehicle). It blows my mind that this dealership is willing to keep paying the per diem for a car that is not selling rather than cut their ridiculous doc fee or SONS Advantage fee and move it off the lot - that's $1400 of dealer fluff added to the bill between those 2 fees. All I asked for was $500 tinted windows. Their 10% discount quickly dwindled once you started tacking on the erroneous fees. SONS Advantage was the deal breaker

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Bryant was very friendly and knowledgeable. When I explained what I was looking for, he did a quick inventory search and found the perfect vehicle.

Paid $1440 for a set of brand new times from this place. Got a nail in my tire and took to them and they tell me I don’t have road side hazard insurance, when that was never offered to me. Then they say they don’t patch and that I need to buy a whole new tire.. these tires are less than 4 months old and have less than 500 miles. They don’t patch tires so my only option was a brand new tire. No thanks. Not to mention the tone of the salesman or whoever my dad dealt was very ... Read More

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Google - Feb 8, 2024

Paid $1440 for a set of brand new times from this place. Got a nail in my tire and took to them and they tell me I don’t have road side hazard insurance, when that was never offered to me. Then they say they don’t patch and that I need to buy a whole new tire.. these tires are less than 4 months old and have less than 500 miles. They don’t patch tires so my only option was a brand new tire. No thanks. Not to mention the tone of the salesman or whoever my dad dealt was very dismissive. What a rip off. Do yourself a favor and spend that kind of money some place other than Son’s Chevrolet.

Honestly the shuttle driver was a cool he had me laughing. Aside from that my experience was terrible I honestly believe that they didn’t really want to deal with my truck because it’s a 01. I wanted them to check my coolant system mind you I went to Cool Cars first and they suggested Chevy but not before the free check they gave me where they saw 3 different leaks. Chevy told me they didn’t see anything, then I told them what Cool Cars said they typed it in, then text me 30 mins later saying the found some leak ... Read More

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Google - Feb 1, 2024

Honestly the shuttle driver was a cool he had me laughing. Aside from that my experience was terrible I honestly believe that they didn’t really want to deal with my truck because it’s a 01. I wanted them to check my coolant system mind you I went to Cool Cars first and they suggested Chevy but not before the free check they gave me where they saw 3 different leaks. Chevy told me they didn’t see anything, then I told them what Cool Cars said they typed it in, then text me 30 mins later saying the found some leak after earlier telling me they didn’t see anything I was lost cause I brought my Chevy to Chevy. I wasn’t mad just disappointed, I deep down believe they just didn’t want to deal with my truck. Again thought the shuttle drive home was cool and the shuttle driver was cool.

It's a pleasure to have your vehicle serviced and the tech's are honest with you an the service you receive is 5 stars consistently! Thank you Son's Chevrolet!!!

Everything went smoothly, timely, and professionally. I really appreciated the welcoming demeanor of my service rep and the timely service of the service technicians.

My wife had an appointment for an oil change and tire rotation. Needless to say she was very upset we she called me and said her vehicle was taken to the service area 1 hour and 40 minutes after her appointment. 3.5 hours after the appointment she got her vehicle back. We met with the new owners when they were visiting the area and said things would be different. I guess when the cats away the mice will play. Management needs to get on top of this situation because my wife told them she’ll drive to Valley for service and never use ... Read More

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Google - Jan 27, 2024

My wife had an appointment for an oil change and tire rotation. Needless to say she was very upset we she called me and said her vehicle was taken to the service area 1 hour and 40 minutes after her appointment. 3.5 hours after the appointment she got her vehicle back. We met with the new owners when they were visiting the area and said things would be different. I guess when the cats away the mice will play. Management needs to get on top of this situation because my wife told them she’ll drive to Valley for service and never use Sons Chevrolet again.

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I'... Read More

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Google - Jan 27, 2024

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I've always purchased new cars and I've owned 6 so far. This was my very first American car. The previous 5 have been 2 Toyotas, 2 Hondas, and 1 Acura. So, the car was delivered to me on December 30th of 2023. Upon inspecting it, I found 2 scratches (1 was over 3 inches). We called the dealership and Keith told me they would have it fixed. I know, I should have gotten something in writing. My defense is that the entire process so far was seamless, and Keith came across so trustworthy, that I felt I could trust him. Feel free to call me stupid, like my co-workers! I want to warn people not do business with these dishonest people. They have managed to ruin the joy of the purchase. I will be warning people on every site that I can leave a review on this dealership. This will by my 1st of many reviews. If I can save 1 person from their dishonesty, then I will chuck this down as lesson learn.

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I'... Read More

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DealerRater - Jan 27, 2024

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I've always purchased new cars and I've owned 6 so far. This was my very first American car. The previous 5 have been 2 Toyotas, 2 Hondas, and 1 Acura. So, the car was delivered to me on December 30th of 2023. Upon inspecting it, I found 2 scratches (1 was over 3 inches). We called the dealership and Keith told me they would have it fixed. I know, I should have gotten something in writing. My defense is that the entire process so far was seamless, and Keith came across so trustworthy, that I felt I could trust him. Feel free to call me stupid, like my co-workers! I want to warn people not do business with these dishonest people. They have managed to ruin the joy of the purchase. I will be warning people on every site that I can leave a review on this dealership. This will by my 1st of many reviews. If I can save 1 person from their dishonesty, then I will chuck this down as lesson learn.

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Mine is not an easy truck to service. I appreciate the extra steps required to get the job DONE!

Great experience!!! Bryant, the saleman, was super. When it's time to buy again, i'll be heading to Sons Chevrolet.

I called to get information about a recall notice that I received and spoke to the service department. Service department was rude and unhelpful and didn’t answer any of the questions that I had. I own 3 Silverado 2500 HDs and wanted to know if the other two would be effected and wanted to know how long they would have to keep the vehicle that was effected. Service representative continued to talk over me continuously stating he needed the vin numbers instead of answering simple questions. Service representative displayed a lack of respect and demonstrated a lack of maturity throughout the ... Read More

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Google - Jan 25, 2024

I called to get information about a recall notice that I received and spoke to the service department. Service department was rude and unhelpful and didn’t answer any of the questions that I had. I own 3 Silverado 2500 HDs and wanted to know if the other two would be effected and wanted to know how long they would have to keep the vehicle that was effected. Service representative continued to talk over me continuously stating he needed the vin numbers instead of answering simple questions. Service representative displayed a lack of respect and demonstrated a lack of maturity throughout the entire conversation. Requested to speak to the service manager to which no response nor further correspondence occurred after leaving a message with my contact information. Sub par service in a sub par town once again. I WILL NOT be doing any business with this dealership.

Not sure where to start. I saw the car online, clicked on the “is this available”, left my number and email. Immediately received a text and a call. I was excited it was available. I live about an hour and 45 min away. Arrived the next day and began the ownership process. Richard met me right away and it was smooth sailing. He assigned Keith to accomplish the sale and he was awesome. Then Brian walked me through the my Chevy app and we were done. While this is a brief synopsis of the events it does not include all the ... Read More

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Google - Jan 24, 2024

Not sure where to start. I saw the car online, clicked on the “is this available”, left my number and email. Immediately received a text and a call. I was excited it was available. I live about an hour and 45 min away. Arrived the next day and began the ownership process. Richard met me right away and it was smooth sailing. He assigned Keith to accomplish the sale and he was awesome. Then Brian walked me through the my Chevy app and we were done. While this is a brief synopsis of the events it does not include all the details and the professionalism each employee gave me. I’ve have never been called Mr Logan so many times in one sitting. Top notch staff at Sons. I will do future business with you.

Michael Sparks was the service person that helped me with the warranty repair of my AC on my Camaro. He was easy to work with and kept me up to date on every step of the way. He went above and beyond what I would expect from getting a warranty repair fixed. It changed my opinion on dealing with a dealership for a warranty repair. It was easy and quick, thanks to him. He definitely deserves a raise.

I took my 2012 Avalanche in for an oil change and an estimate on some upcoming maintenance. My truck was finished in about an hour. It was a positive experience.

All of the stuff, especially Becky… Extremely helpful, very knowledgeable and pleasant to work with. I always have a great experience.

Bryant approached us and was very helpful with finding the right option. He really tried helping me get the exact vehicle I wanted but it would have taken longer than I wanted to wait so he found the next best option that was suitable for me and I absolutely love my new Silverado!

Very helpful, patient, Keir Sutton (salesperson) was great and made sure I found exactly what I wanted, and worked with me to not just jump into something.

Keir Sutton and Clay Green were great to work with! Great buying experience and definitely recommended!!

Over charged me for a half a** job. I returned my truck to correct,now I'm having mechanical issues. Jeff kite is dishonest and unjust. He's deliberately sabotage my vehicle. This has been a terrible experience, and I wouldn't advise anyone to this collision shop. I'm calling better business Bureau

Best & easiest car buying experience ever.

John is very helpful and understanding of clients’ needs, cares for clients.

Excellent buying experience.Chris Williams the sales consultant was excellent.Demonstrated all features and made sure I understood use of them I . Highly recommend Chris .

Since purchasing from dealership in October 23 this is my second time sending to shop for issues related to the heat and air. I dropped truck off for service on 1/2/24 due to problems a second time with the air conditioning. After not hearing anything for two days I called to inquire . I was told that a technician performed diagnostics and was unable to find any issue wrong. I picked the truck up 1/5/24 and immediately checked in the parking lot to find the issue doing the same thing I dropped it off for, LOW FREON CHARGE.. is directly what I told them.. ... Read More

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Google - Jan 12, 2024

Since purchasing from dealership in October 23 this is my second time sending to shop for issues related to the heat and air. I dropped truck off for service on 1/2/24 due to problems a second time with the air conditioning. After not hearing anything for two days I called to inquire . I was told that a technician performed diagnostics and was unable to find any issue wrong. I picked the truck up 1/5/24 and immediately checked in the parking lot to find the issue doing the same thing I dropped it off for, LOW FREON CHARGE.. is directly what I told them.. I was so frustrated and ill at the thought that nothing possibly was done to try and resolve the issue. 1/8/24 I took the truck to Hutchinson Toyota for diagnostics where they told me they recovered 1/3 of the charge that is factory weighed in or technician weighed in and within an hour of dropping off was shown via uv dye where a leak was in compressor. Currently it is at Prince Chevrolet here in Albany having a compressor put in at a cost of $1900.00. I’ve done heating and air for over twenty years and know the sound of a refrigeration system low on refrigerant. I can’t believe this issue could be so easily overlooked by the technician at Sons Chevrolet. Frankly it has me questioning if it was even looked at, it’s a 100 mile trip for me to bring a truck I purchased from your dealership in for service so obviously customer service is big with me and standing behind a product you sell is another. It is doubtful I return to Son’s Chevrolet for any further service on this or any future purchase. I’m not saying I was done wrong but damn sure not done right. Disssatisfied.

Service representatives were courteous and professional at checking, patiently explained what services were needed. They kept me informed about the status of my service. At checkout, they reviewed the services completed and the next scheduled services recommended for my next service

Excellent serivce!

Never again

Service was good and the customer service was good. Unfortunately, I will not be using the shuttle service again. First driver got too distracted talking and missed a turn and stop sign, and the second driver almost got in an accident.

Keith Caver was impeccable. Standup salesman. He was patient, diligent, and communicated extremely well. The team was able to enlighten me of all the features from a distance via FaceTime. I have already started recommending Keith and Sons Chevrolet for all used, new, and trade-in accommodations.

Quick and easy

Treated professionally

Good customer service

I purchased my GMC truck from Sons Chevrolet and I am very satisfied with the quality of service I received. The staff in the service department are excellent. The time it took to have my truck serviced and price was outstanding. I appreciate the military discount they offered.

Mrs Rebekah at services was very helpful with my recent service here. She answered all my questions and kept me updated on vehicle status throughout the day. She called about another issue spotted on my vehicle and informed me of all options before having to decide. Overall great service!

Michael was tremendous in customer service and gave fast accurate answers.

They scheduled me for an oil change just to have me wait almost 5 hours. Never coming back.

Kraig mcArhen was a great salesman to work with. The entire staff at Sons Chevrolet made the process awesome and painless. I live in Birmingham Al and chose to drive the 2 1/2 hours for our purchase of a new Tahoe. Thanks for great customer service!

Honest and quick sale with no pressure. Sons Chevrolet and their staff have outstanding professionalism and courtesy for the customer and bend over backwards to help get the most out of your purchase.

My experience on this day was excellent from service to used vehicle purchase.

Mr. Steve was very kind and professional. The service was excellent and I did not have to wait long. They explained in detail the issue with my vehicle and I was very satisfied as a first-time customer.

Friendly staff and I was kept informed on the status of the work on my vehicle.

Great customer service!!!

Excellent experience purchasing a pre-owned SUV from Sons in Columbus. Keith C is a true sales professional who is not just knowledgeable, but caring and responsive to your specific needs. The entire staff we encountered from Sheila at the front, Keith, Mike and GW made our purchase experience worth the 150 mile round trip. I will be contacting Keith C at Sons for my next vehicle purchase and encouraging my family and friends to do the same for their next vehicle.

Byron went out of his way to sell me a truck that I actually wanted instead of trying to suggest any truck for a sale, good guy and great sales person.

The purchase of my truck was really pain less. Mr. Keith made it happen

Friendly on point an very professional

My experiences with this service department have been absolutely ridiculous since i bought my car from the dealership. I don't want to be rude but pretty much every single time my vehicle has been brought there, there has been an issue. From oil caps not being screwed back on, dip sticks not being put back in. Being told i had a leak in my tire, then them saying there wasn't one, then saying there was one and having my car for a full business day to just patch the tire. My car was brought in for an oil ... Read More

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Google - Dec 5, 2023

My experiences with this service department have been absolutely ridiculous since i bought my car from the dealership. I don't want to be rude but pretty much every single time my vehicle has been brought there, there has been an issue. From oil caps not being screwed back on, dip sticks not being put back in. Being told i had a leak in my tire, then them saying there wasn't one, then saying there was one and having my car for a full business day to just patch the tire. My car was brought in for an oil change this morning and myself and my husband indicated that the coolant was low. They even photographed the tank showing it was damn near empty. I get my car back, and wouldn't you know it, my coolant reservoir was still empty. I had to call and someone had to take time out of their day to drive to my place of employment to fix the mistake, as well as also top my windshield wiper fluid off, things that are standard in an oil change. The only thing i've ever been compensated for the consistent issues is a ten percent discount on an oil change. I will not be back for anything pertaining to the service department.

Go see Keith for your next vehicle purchase. Keith Caver & Clay Green are the absolute best! They go above & beyond to take care of the customer. We purchased 2 vehicles today & couldn’t be happier. Chevy is very lucky to have Keith & Clay as employees.

The tech was very rude and while I was trying to tell him my problems he told me have a good day and disconnected the call.

The tech indicated that I needed brakes and routers and when I called the person working the counter was quite abrupt when I told him that I had those changed in August. His reply was all I can tell you is what the tech has indicated and wanted to just move on. I had to ask for management to get more in-depth look into why they were telling me this. Apparently the tech just felt the brakes without inspection and made the decision to use a previous note indicating the need for change based on my previous visit. Causes a ... Read More

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Google - Nov 29, 2023

The tech indicated that I needed brakes and routers and when I called the person working the counter was quite abrupt when I told him that I had those changed in August. His reply was all I can tell you is what the tech has indicated and wanted to just move on. I had to ask for management to get more in-depth look into why they were telling me this. Apparently the tech just felt the brakes without inspection and made the decision to use a previous note indicating the need for change based on my previous visit. Causes a lack of respect and trust for me. I was told that I would get a discount for this issue and they gave me the same 10% good customer discount I have been getting for 7 years of getting service here. You would think that someone using your service this long would get better treatment. Roger did a good job looking into this and responding so I appreciate that. May be my last trip to Sons Service dept. Looking for other options now. Really disappointed customer

Best experience I’ve ever had at a car dealership. I own a concrete and asphalt company, and purchase equipment and vehicles often. With your team at Sons Chevrolet, I’ve never experienced this level of professionalism. I left feeling as if I came out on top. Thank you so much for everything.

My advisor, John, was awesome he kept me informed the whole time and it shows that he loves what he does and cares for his customers. I will be back and search for him to help with my car and tell everyone to see him at Son's chevy.

The three men that helped us was and is special to me. They gave me the day the car would be fixed and the approx.. time it would be ready. This was my first time coming to this location. I want to tell everyone the great service I received.

Great service done in timely manner

Michael explained the services preform and recommended services in great detail. I knew I was in a professional environment and my car was in good hands!

Service could be a little faster. Other than that it was good.

Outstanding service

Everyone is wonderful!

Do not buy from this dealership. We bought a used truck and bought every warranty they had due to my husband working out of town. We had to wait an extra day to get the truck because they needed to their inspection. We bought during the summer when it wasn’t raining well a few months later when the rain hit the back seat of the truck was flooded with water. When we took the truck in we found out that half of the back window wasn’t sealed. All the warranties we bought were no good because they didn’... Read More

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Google - Nov 7, 2023

Do not buy from this dealership. We bought a used truck and bought every warranty they had due to my husband working out of town. We had to wait an extra day to get the truck because they needed to their inspection. We bought during the summer when it wasn’t raining well a few months later when the rain hit the back seat of the truck was flooded with water. When we took the truck in we found out that half of the back window wasn’t sealed. All the warranties we bought were no good because they didn’t cover flood damage. So much for their 225 point inspection. You can’t tell they didn’t know that when the truck was sold. We had to have the window fixed at our expense. Even calls the top DOG there. He was no help. Buyer beware.

Was very dissatisfied with the service took 4 hours for a diagnostic when I had an appointment at 10am and brought my car at 940am. Also the agent rebekah Howell that originally helped me gave me uncertain answers then told me something different later on which aggravated me. I dropped my car off Wednesday the 18th didn't get it back until Monday the 23rd, I called Thursday the 19th to see my progress Rebekah told me they got my part and it should be done today no later than Friday morning, I then about 15 minutes later received a callback and ... Read More

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Google - Oct 25, 2023

Was very dissatisfied with the service took 4 hours for a diagnostic when I had an appointment at 10am and brought my car at 940am. Also the agent rebekah Howell that originally helped me gave me uncertain answers then told me something different later on which aggravated me. I dropped my car off Wednesday the 18th didn't get it back until Monday the 23rd, I called Thursday the 19th to see my progress Rebekah told me they got my part and it should be done today no later than Friday morning, I then about 15 minutes later received a callback and she told me they didn't actually have the part just found the part and that my car wouldn't be done until Monday she didn't apologize for giving me the wrong information the first time which in turn upset me again. I've never had such a bad service with someone who particularly works in service and that's their job. And if I had a choice I wouldn't have gone there or wouldn't want to return in the future

Unfortunately this is the closest Chevy dealer to my home, because I wouldn’t use them if there was another one .I took my truck in for a service because it was time for oil change and rotation, the day before the service my truck started driving differently . So at the service I expressed my concerns and they brushed it off as if the engine light is not on there is no problem. I Leave with the truck still driving different but now with a service . The next morning on the way to work my truck check engine light comes ... Read More

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Google - Oct 23, 2023

Unfortunately this is the closest Chevy dealer to my home, because I wouldn’t use them if there was another one .I took my truck in for a service because it was time for oil change and rotation, the day before the service my truck started driving differently . So at the service I expressed my concerns and they brushed it off as if the engine light is not on there is no problem. I Leave with the truck still driving different but now with a service . The next morning on the way to work my truck check engine light comes on and I nearly do not make it to work . I have it taken to Sons for what could have been fixed the day prior without having an outrageous bill after it resulted in more problems to the truck.

We visited SONS Chevrolet Cadillac in search of a used vehicle and had intentions of making a purchase today. However, during negotiations, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could leave. During his 30 second rant, he never introduce himself nor did he even give us a chance to speak. He mentioned how long the vehicle had been on the lot and advised us to continue our search. Whereas, we could have settled and made the purchase but because the vehicle was used, we would have been ... Read More

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DealerRater - Oct 17, 2023

We visited SONS Chevrolet Cadillac in search of a used vehicle and had intentions of making a purchase today. However, during negotiations, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could leave. During his 30 second rant, he never introduce himself nor did he even give us a chance to speak. He mentioned how long the vehicle had been on the lot and advised us to continue our search. Whereas, we could have settled and made the purchase but because the vehicle was used, we would have been out of an additional $2k-$3k getting the paint redone. If I am making a purchase, I want to make sure I have made that clear with my negotiations. Byron the salesman was wonderful. He took the time to answer any question we had and was very knowledgeable. I will not spend my money where I am treated as if I am no one point blank! The unknown sales manager made that very clear.

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We came in search of a used vehicle and had intentions of making a purchase today. However, during negotiating, which we are entitled too, the sales manager basically came out with an arrogant demeanor and pretty much told us we could go. Byron the salesman was wonderful and very knowledgeable, however, this is NOT the place where he belongs. I will not spend my money where I am treated as if I am no one. Horrible!

It’s inappropriate to have a sponsored billboard featuring “glizzyfest” right next to an elementary school.

The up-charges and up-selling, lies, and lack of professionalism forced me to come get my vehicle without services being performed. I took it to Riverside GMC and had the problem resolved professionally and promptly. I paid a little more but would gladly in order to deal with an honest dealership.

Pathetic, happy with car not people. Bought a passat for wife and got my truck back. Who would've thought check just right side of radio to make sure touchscreen works. Brought up during purchase was told make it right, lots of back peddling and offers for a less superior radio that would not keep steering wheel controls or back up camera. Salesman was pretty good at back peddling out of a lie to cover himself and tried to play the I have no idea about these cars but sure knew a lot about said car. Avoid this place cause ... Read More

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Google - Sep 15, 2023

Pathetic, happy with car not people. Bought a passat for wife and got my truck back. Who would've thought check just right side of radio to make sure touchscreen works. Brought up during purchase was told make it right, lots of back peddling and offers for a less superior radio that would not keep steering wheel controls or back up camera. Salesman was pretty good at back peddling out of a lie to cover himself and tried to play the I have no idea about these cars but sure knew a lot about said car. Avoid this place cause they will screw ya and sleep well at night. Wish I could give negative stars.

They will not tell you what is covered on your car under the warranty. If you don't say anything, they will not either. You'll be coming out your pocket. The service might be free or cheaper. This not right for older people, update I have came twice,no mangers there at least that what they tell me and called,the advisor suppose called back but didn't I need to talk to someone else .

First you tried to sale me something that would have added $78 to my bill. Something that I could go Walmart or any auto parts store and get for $8-$11. Then you didn't honor my trucks warranty, stating "for that item the company would charge us(the dealership) and we can't do that". 'The technician put it back in there, so it might stay, but if not there's nothing we can do." So no, I most likely will not recommend anyone that I know to your dealership.

We came in and no one greeted us after waiting for 30 mins to ask what we needed i had an appointment for an oil change and they want to tell me other services need to be done . Although I’m only asking for an oil change we’ve been waiting for over 4 hours mind you 5 people who came in after us have left before us so much for making an appointment

Very horrible experience car had to be brought back multiple time to correct something that insurance clearly paid for in the adjustment my under glow light where cut off my car no explanation for that also they took my horn out my bumper and surprisingly no one knew where it was I guess it disappeared i will never take my car back here or recommend them to anyone run as fast as you can

So today I decided to look under the hood of my truck and noticed the oil fill cap is completely missing, my wife found it laying in the air intake in the front of the truck, this is ridiculous and absolutely unprofessional who knows what dropped into the oil fill hole and right into my engine I will be contacting them tomorrow and I hope this gets resolved.

I had an appointment scheduled for 8am, my car service for an oil change took 6hrs fo complete. I have never sat at the dealership for an oil change for that long. I wasn’t given any updates on my car.

I went to look at a new box van for my work, I’ve been a contractor for over thirty years. Just because the head salesman wasn’t there they couldn’t even get me a key to look inside!, I WON’T WASTE MY VALUABLE TIME GOING BACK, PLENTY OF DEALERS AROUND THAT WANT MY $70,000.00!

Brought my truck in Saturday for an oil change and tire rotation. Turns out there was something wrong with one of my studs so they said it will need to be fixed and you will have to bring it back another day. So fast forward to Monday I bring my truck in and ask for a rental car to drive since I am in the military and need to get back on post for the rest of the duty day. They said that didn’t have any available and it will be a 4 to 5 hour long process. So not only ... Read More

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Google - May 22, 2023

Brought my truck in Saturday for an oil change and tire rotation. Turns out there was something wrong with one of my studs so they said it will need to be fixed and you will have to bring it back another day. So fast forward to Monday I bring my truck in and ask for a rental car to drive since I am in the military and need to get back on post for the rest of the duty day. They said that didn’t have any available and it will be a 4 to 5 hour long process. So not only have i been sitting here for the past hour and a half and they still haven’t brought my truck back to the service garage but I have my chain of command on my you know what. Horrible experience!!!

Body shop gets 5 stars though 👍

After Sons Chevrolet having my sons automobile for 2 weeks to not only misdiagnosis his automobile 2 times within a 5 day period and not fixing it, stating it was only a battery. My son was heading back to college enduring the same problem that was present putting when towed to Sons Chevrolet putting his life in danger while driving. I had the vehicle towed to Rivertown GMC service department instead this time. Not only were they able to diagnose the vehicle in one day, but they did it correctly! A special thank you to Stuart and the technicians @ Rivertown for not only ... Read More

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Google - Apr 15, 2023

After Sons Chevrolet having my sons automobile for 2 weeks to not only misdiagnosis his automobile 2 times within a 5 day period and not fixing it, stating it was only a battery. My son was heading back to college enduring the same problem that was present putting when towed to Sons Chevrolet putting his life in danger while driving. I had the vehicle towed to Rivertown GMC service department instead this time. Not only were they able to diagnose the vehicle in one day, but they did it correctly! A special thank you to Stuart and the technicians @ Rivertown for not only knowing their job, but doing it effectively! Being retired military, I HIGHLY recommend that Rivertown GMC be the first choice for ANY Chevrolet repair for all service members whom are stationed local or elsewhere possibly ever in need of chevrolet automotive services and run into issues in which your loved ones need excellent professionalism and service, look NO further.

Used Sons service department and became very disappointed with the absence of leadership. No one to accept responsibility. Technicians and Service advisors (Michael Sparks & Thomas Vasquez(Tomas) are definitely friends outside of work. They conspire to create services in which they know are not needed. They do it so well their lies almost aligned. Attempting to use automotive jargon they assumed would not have been understood. If you care about your wallet and your vehicle being repaired or serviced correctly. I recommended you go to Rivertown GMC or ANY other Chevrolet dealership for service.

RUN!!!!!!!!!! Dealt with Michael Sparks in service department. Not only were prices he quoted not the same as dealership parts department, he attempted to sell me stuff that had nothing to do with the issue that I came in for. Worst of all they misdiagnosed my vehicle